We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at firstname.lastname@example.org.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
|FOOT LENGTH (cm)||EU SIZE||FOOT LENGTH (cm)||EU SIZE|
|<10||17||19,8 - 20,4||32|
|10,1 - 11||18||20,5 - 21||33|
|11,1 - 11,6||19||21,1 - 21,7||34|
|11,7 - 12,3||20||21,8 - 22,3||35|
|12,4 - 13||21||22,4 - 23||36|
|13,1 - 13,7||22||23,1 - 23,6||37|
|13,8 - 14,4||23||23,7 - 24,3||38|
|14,5 - 15||24||24,4 - 25||39|
|15,1 - 15,6||25||25,1 - 25,7||40|
|15,7 - 16,3||26||25,8 - 26,3||41|
|16,4 - 17||27||26,4 - 27||42|
|17,1 - 17,7||28||27,1 - 27,7||43|
|17,8 - 18,4||29||27,8 - 28,3||44|
|18,5 - 19||30||28,4 - 29||45|
|19,1 - 19,7||31||29,1 - 29,7||46|
|29,8 - 30,4||47|
How to measure your foot size?
Please follow our instructions here.
Najboljše balerinke od pomladi do jeseni. Ko je mrzlo, nas grejejo (recimo v tem vremenu), ko je vroče pa noge ne gorijo. Super zadovoljna. Hvala Ursanina.si
Liebes Ursanina-Team, ich habe heute meine Bestellung bekommen und bin total begeistert.
Die Ballerinas und die Schuh-Clips sind soooooooooooooo schön J. So schöne Ballerinas habe ich in Deutschland noch nicht gefunden…
Vielen Dank dafür und liebe Grüße
OK, we get it – your feet need special treatment!
Are they a bit different in size, perhaps wider, or quite narrow?
Are they perfectly imperfect?
We can make customized ballerina flats to perfectly match your feet / needs. Pick and choose the colour of fabric and lining, you can have a pair with different colours of the left and right shoe or even provide your own fabric.
When ordering, attach the outline of your foot and don't forget to tell us your special wishes. Customized ballerinas are available by pre-order and require pre-payment. Production takes 10-14 days. Contact us with your order details via email@example.com or +386 31 631 002.
HOW TO MEASURE YOUR FOOT?
IMPORTANT: Please follow our instructions for correct measurement of your foot size by clicking here. In case you do not comply with these instructions, your measurement may result in production of shoes that will not fit your foot.
In case of returns of custom order ballerinas, we refund the price of the basic model (32,99€).
Charming, comfortable, light, breathable and soft Ursanina spring-summer ballerina flats are perfect for the active urban woman with sensitive feet. They are most comfortably worn without socks. What makes them special is their sole, made of 100% wool felt. Thanks to wool's fantastic natural characteristics, your feet will feel extremely comfortable during all seasons. Acting as a natural insulator, wool keeps your feet warm in winter and prevents them from overheating and sweating in summer. This incredible material is breathable, it radiates excessive heat, absorbs moisture, and dries up quickly. No more smelly feet!
The upper part is made of cotton or microfibre (depending on the model) and has no stiff parts, providing the softest blister-free feel you could possibly want.
The sole is completely flexible and offers healthy natural barefoot-like walking. The heel is slightly raised with an additional 5 mm layer of felt. The bottom part of the sole is layered with non-slip natural rubber.
>>> If you like your footwear completely flat, check out our barefoot-friendly version here. <<<
Weighing only at about 150g a pair, they make an ideal traveling shoe. Aside from being extremely lightweight, they take up no more space than a folded Cosmopolitan and can be easily packed into a handbag or a suitcase.
Ursanina ballerina flats are available in 15+ colour variations. When combined with our leather flower shoe clips (separate item), the colour combinations are nearly endless.
Cotton versions are available in black, navy blue, teal/petroleum, jeans/denim, dotty black (polka dot), dotty blue (polka dot), dotty red (polka dot), red, dotty green (polka dot), grey
Microfiber variants: white, champaign, beige, yellow, pink, dark magenta, violet, mint, green, old pink
After a few days of use, Ursanina ballerina flats stretch by up to half a size. Please note the cotton models stretch a bit more than the microfiber ones. They will most likely feel a bit tight on the first try. In this case, we advise you to wear your ballerinas around the apartment for a few days to stretch them. You can speed up the process by lightly spraying the front of the shoe with water and tightly stuffing them with soft plastic bags. Leave for a day or two and try them on again. If they still seem too tight, you probably need a larger number.
If you like an even more reliable and comfortable shoe, we can also add a leather ankle strap. In this case, please measure your leg circumference just above your ankle and inform us of the measurement in centimetres.
Our Esential Ballerina Flats are usually in stock and are ready to ship within 1 or 2 working days of your payment. All the other variants (The Special Ballerinas, customized model we call Unique, all barefoot-friendly versions or the ones you want with an ankle strap) are made-to-order, meaning they are produced within 10-14 days of your payment.
You may choose from EU sizes 36-43. Other sizes or in-between sizes are available as a customized order.
Sole: wool felt, natural rubber
Exterior: Cotton fabric or microfiber (depending on the model)
Strap (optional): natural leather, metal buckle
When they get dusty, remove the dust with a vacuum cleaner.
Wipe off any stains with a damp microfibre cloth.
The shoes are washable at 30°C. Use wool programme (!) with gentle wool detergent. Before washing, remove any dust with a vacuum cleaner.
Before the first use we advise you to spray the shoes with waterproofing insulation spray.
Interested in the story behind the creation of Ursanina Ballerinas? Find out more in our blog post.
|Size||Foot length||Foot width|