We deliver the ordered products to the selected delivery service within 1 to 2 working days after payment confirmation (except in the case of cash on delivery).
The delivery time depends on the type of delivery and the delivery service chosen::
Exceptions:
SHIPPING COST
The price of shipping charges within Slovenia depends on the total amount of the order (not including postage):
WITHIN SLOVENIA
DELIVERY SERVICE | SERVICE | TOTAL PURCHASE AMOUNT | SHIPPING COST | DELIVERY TIME |
Pošta Slovenije | Standard, no tracking | up to 49,99 EUR | 2,50 EUR | up to 3 work days |
Pošta Slovenije | Standard, no tracking | over 50 EUR | FREE* | up to 3 work days |
Pošta Slovenije | Tracking | up to 99,99 EUR | 3,50 EUR | up to 3 work days |
Pošta Slovenije | Tracking | over 100 EUR | 4,50 EUR | up to 3 work days |
Pošta Slovenije | Cash on delivery** | all | 4,50 EUR | 1-2 work days |
GLS Slovenija | Tracking and/or cash on delivery*** | all | 4,50 EUR | 1-2 work days |
* applies to items sent by standard mail via Post of Slovenia
** The Cash on Delivery package will be waiting for you for 14 days from delivery service notification. In the case of an undelivered package, the customer will be charged the cost of the undelivered package (EUR 3.00 + the cost of returning the package) in addition to the contractual penalty in accordance with our General Terms and Conditions accepted at the time of placing the order.
*** GLS tracking: http://online.gls-slovenia.com/index.php
INTERNATIONAL SHIPPING
DELIVERY SERVICE | SERVICE | DESTINATION | SHIPPING COST |
Pošta Slovenije | Tracking | Within EU | 8,00 EUR |
Pošta Slovenije | Tracking | Outside EU | 11,00 EUR |
GLS | Tracking |
| Depending on destination |
LAST UPDATE: 21 September 2022
We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at info@ursanina.si.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
EXCHANGE
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
FOOT LENGTH (cm) | EU SIZE | FOOT LENGTH (cm) | EU SIZE | |
---|---|---|---|---|
<10 | 17 | 19,8 - 20,4 | 32 | |
10,1 - 11 | 18 | 20,5 - 21 | 33 | |
11,1 - 11,6 | 19 | 21,1 - 21,7 | 34 | |
11,7 - 12,3 | 20 | 21,8 - 22,3 | 35 | |
12,4 - 13 | 21 | 22,4 - 23 | 36 | |
13,1 - 13,7 | 22 | 23,1 - 23,6 | 37 | |
13,8 - 14,4 | 23 | 23,7 - 24,3 | 38 | |
14,5 - 15 | 24 | 24,4 - 25 | 39 | |
15,1 - 15,6 | 25 | 25,1 - 25,7 | 40 | |
15,7 - 16,3 | 26 | 25,8 - 26,3 | 41 | |
16,4 - 17 | 27 | 26,4 - 27 | 42 | |
17,1 - 17,7 | 28 | 27,1 - 27,7 | 43 | |
17,8 - 18,4 | 29 | 27,8 - 28,3 | 44 | |
18,5 - 19 | 30 | 28,4 - 29 | 45 | |
19,1 - 19,7 | 31 | 29,1 - 29,7 | 46 | |
29,8 - 30,4 | 47 |
How to measure your foot size?
Please follow our instructions here.
>>> Check out our blog and find out what are the 5 reasons why to choose wool felt school kids' slippers (in Slovenian language only). <<<
Does your little one have a rather unique taste, likes to stand out from the average, has very specific preferences and knows very well what they like and what they don't like?
They now have the chance to let their creativity shine and create a completely unique colour combination for their new slippers.
How to order unique school slippers in 3 steps?
STEP 1
Upload the foot outline with dimensions (jpg, pdf) after you have read the instructions here.
Because this is a customized product, we want to make sure you choose the right size and that no exchange or return will be necessary. By contouring and measuring the foot correctly, we will minimise the possibility of choosing the wrong number. The outline will also help us to offer you advice if you might need a special shape or a different size.
STEP 2
Once you have measured the foot and checked the size number in the table below, select their foot size from the menu.
24 | 14,3 - 15,0 cm | 36 | 22,4 - 23,0 cm |
25 | 15,1 - 15,6 cm | 37 | 23,1 - 23,6 cm |
26 | 15,7 - 16,3 cm | 38 | 23,7 - 24,3 cm |
27 | 16,4 - 17,0 cm | 39 | 24,4 - 25,0 cm |
28 | 17,1 - 17,7 cm | 40 | 25,1 - 25,7 cm |
29 | 17,8 - 18,4 cm | 41 | 25,8 - 26,3 cm |
30 | 18,5 - 19,0 cm | 42 | 26,4 - 27,0 cm |
31 | 19,1 - 19,7 cm | 43 | 27,1 - 27,7 cm |
32 | 19,8 - 20,4 cm | 44 | 27,8 - 28,3 cm |
33 | 20,5 - 21,0 cm | 45 | 28,4 - 29,0 cm |
34 | 21,1 - 21,7 cm | 46 | 29,1 - 29,7 cm |
35 | 21,8 - 22,3 cm | 47 | 29,8 - 30,4 cm |
STEP 3
In the comment box, please write:
MATERIALS | |
Upper part | 100% wool felt |
Sole | 100% wool felt (5 mm thickness), liquid natural rubber, two rubber patches |