We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at firstname.lastname@example.org.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
|FOOT LENGTH (cm)||EU SIZE||FOOT LENGTH (cm)||EU SIZE|
|<10||17||19,8 - 20,4||32|
|10,1 - 11||18||20,5 - 21||33|
|11,1 - 11,6||19||21,1 - 21,7||34|
|11,7 - 12,3||20||21,8 - 22,3||35|
|12,4 - 13||21||22,4 - 23||36|
|13,1 - 13,7||22||23,1 - 23,6||37|
|13,8 - 14,4||23||23,7 - 24,3||38|
|14,5 - 15||24||24,4 - 25||39|
|15,1 - 15,6||25||25,1 - 25,7||40|
|15,7 - 16,3||26||25,8 - 26,3||41|
|16,4 - 17||27||26,4 - 27||42|
|17,1 - 17,7||28||27,1 - 27,7||43|
|17,8 - 18,4||29||27,8 - 28,3||44|
|18,5 - 19||30||28,4 - 29||45|
|19,1 - 19,7||31||29,1 - 29,7||46|
|29,8 - 30,4||47|
How to measure your foot size?
Please follow our instructions here.
Najboljše balerinke od pomladi do jeseni. Ko je mrzlo, nas grejejo (recimo v tem vremenu), ko je vroče pa noge ne gorijo. Super zadovoljna. Hvala Ursanina.si
Liebes Ursanina-Team, ich habe heute meine Bestellung bekommen und bin total begeistert.
Die Ballerinas und die Schuh-Clips sind soooooooooooooo schön J. So schöne Ballerinas habe ich in Deutschland noch nicht gefunden…
Vielen Dank dafür und liebe Grüße
You are quite sure your friend/mom/dad/son/daughter/aunt/lover/wife/colleague__________[fill the gap] would absolutely love Ursanina products but you are unsure of their specific wishes?
Ursanina gift voucher is the best option and easily solves your issue. Make them happy without having to make the choice for them.
How do you order our gift voucher?
1. Choose the total value
2. Choose how we send the voucher to you.
- We can send you a printed gift card to your home address – this is free of charge; or
- We send a PDF file to your e-mail and you can print it out. This is a perfect option if you are in a hurry and can’t wait for the snail mail delivery of the gift card.
3. Choose how the recipient receives their order after placing it at www.ursanina.si
- they can pick up the order at our show room (Rožna ulica 25, Ljubljana) at no extra fee; or
- we ship the order to their address by post. In this case you pay for the shipping costs to the recipient’s address.
Click at all the required boxes, add the voucher to the cart, continue to ‘checkout' and complete the order.