We send you the ordered products to the selected delivery place within 1 to 2 working days after the order confirmation.
- Products that are not in stock and need to be put into production
- Custom order products
We will notify you of any exceptions beforehand.
The price of the postage depends on the final total amount of the order, according to the following table.
SLOVENIA (NO TRACKING)
0-49,99 € = 2,50 €
50 € and more = FREE
0-99,99 € = 3,50 €
100 € and more = 4,50 €
Pošta Slovenije - payment upon delivery: 4,50 €
0-49,99 € = 4,50 €
50-99,99 € = 6,50 €
100 € and more = FREE
GLS Slovenia with tracking: destination dependent.
The "ransom" package is waiting for you for 14 days from the notification of the delivery service. In case you do not take the shipment, we will charge you the total shipping costs, based on our General Terms and Conditions.
LAST UPDATE: September 2019
We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at firstname.lastname@example.org.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
Ursanina coasters are a unique table accessory made of high-quality wool felt. Due to wool's specific features, felt coasters are naturally resistant to stains and are very durable. Wool felt is naturally stain resistant, so any spills, even red wine will come out easily.
Choose a set in the same colour or combine your own. Sold per piece.
- Made from high-quality 100% merino wool felt
- 3 mm thick material
- Available in 2 widths and 8 rich colors: red, violet, mustard, blue, light blue, pink, green and black
Remove any stains using a paper towel, than wash under the tap in warm water. The sooner you remove the stain, the lesser the possibility that the stain will stick.
Usually ships in 1-3 business days.
Price for 1 pcs.