Wool Felt InSole - Black

We deliver the ordered products to the selected delivery service within 1 to 2 working days after payment confirmation (except in the case of cash on delivery).

The delivery time depends on the type of delivery and the delivery service chosen::

• Standard and tracked parcels sent via Post Slovenia usually arrive within 3 working days.
• Cash-on-delivery (COD) shipments via Post Slovenije or GLS usually arrive within 1-2 working days.
• Shipments via GLS arrive within 1-2 working days.

Exceptions:

• products which are not in stock and need to be sent to production
• made-to-order (customized) products 

SHIPPING COST

The price of shipping charges within Slovenia depends on the total amount of the order (not including postage):

WITHIN SLOVENIA 

* applies to items sent by standard mail via Post of Slovenia

** The Cash on Delivery package will be waiting for you for 14 days from delivery service notification. In the case of an undelivered package, the customer will be charged the cost of the undelivered package (EUR 3.00 + the cost of returning the package) in addition to the contractual penalty in accordance with our General Terms and Conditions accepted at the time of placing the order.

 *** GLS tracking: http://online.gls-slovenia.com/index.php

INTERNATIONAL SHIPPING

LAST UPDATE: 21 September 2022

We hope you love Ursanina products.

However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at info@ursanina.si.

The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.

In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.

We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.

RETURN FORM

EXCHANGE

You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.

You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.

You may also visit us at our workshop by making an appointment via +386 31 631 002.

RETURN FORM