We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at firstname.lastname@example.org.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
If you and your kids like crafting and patching or you just need small circle pads, we have the right thing prepared for you: wool felt circle cut-outs in different colours and sizes.
1 mm thick circles
Perfect for hand and machine sewing, folding and moulding. They are soft, light and thin. Not suitable for gluing with liquid glues (the glue can seep through the material).
Do not wash – they will shrink considerably (approx. 10%).
2 mm thick circles
Being firmer and thicker, these are suitable for both gluing and machine sewing. You can hang them on threads, sew garlands, make applications, accessories, toys, collages, decorate gift cards,... They can be washed at 30°C.
We can cut out circles in colours and thicknesses of your choice.
For more specific demands, such as customized shapes and/or sizes, please call Urša (+386 31 631 002) or send an email to email@example.com. We will do our best to meet your needs.
Size: 2-4 cm