We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at email@example.com.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
If you like crafting and patching or you just need small oval pads, we have the right thing prepared for you: wool felt ractangular cut-outs in neutral double-sided melange grey shades.
They are 3mm thick and come in size 30 x 15 mm.
Do annoying squeaky sounds of moving chairs ring a bell? Well, forget about them! These pads are perfect for padding furniture legs or other objects that might damage your wooden floor, laminate, or tiled surfaces, thus protecting them from scratches and scuffs.
Combine the felt bits with other colors, sizes and shapes of felt, hang them on strings, sew garlands, make applications, fashion accessories, toys, collages, decorate greeting cards, etc. Get creative!
We can cut out ractangular bits in other colours and thicknesses of your choice. For more specific demands, such as customized shapes and/or sizes, please call Urša (+386 31 631 002) or send an email to firstname.lastname@example.org. We will do our best to meet your needs.
Sizes: 30 x 15 mm
Material: 100% wool felt
Felt thickness: 3mm
Color: dark grey / light grey (double sided)