We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at email@example.com.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
|FOOT LENGTH (cm)||EU SIZE||FOOT LENGTH (cm)||EU SIZE|
|<10||17||19,8 - 20,4||32|
|10,1 - 11||18||20,5 - 21||33|
|11,1 - 11,6||19||21,1 - 21,7||34|
|11,7 - 12,3||20||21,8 - 22,3||35|
|12,4 - 13||21||22,4 - 23||36|
|13,1 - 13,7||22||23,1 - 23,6||37|
|13,8 - 14,4||23||23,7 - 24,3||38|
|14,5 - 15||24||24,4 - 25||39|
|15,1 - 15,6||25||25,1 - 25,7||40|
|15,7 - 16,3||26||25,8 - 26,3||41|
|16,4 - 17||27||26,4 - 27||42|
|17,1 - 17,7||28||27,1 - 27,7||43|
|17,8 - 18,4||29||27,8 - 28,3||44|
|18,5 - 19||30||28,4 - 29||45|
|19,1 - 19,7||31||29,1 - 29,7||46|
|29,8 - 30,4||47|
How to measure your foot size?
Please follow our instructions here.
If you are looking for slippers in a color that is not available within our regular offer, you can choose from the following colors:
red, light blue, navy blue, green, light grey and dark grey.
Should you have other special wishes or needs, such as a wide foot shape, different size or color of left and right slipper, a size that is out of our regular offer,… please order a customized product. To make your slippers as perfect as possible we advise you to upload the outline of your foot as instructed here.
We will produce them within 10 to 14 days.
Please specify your requests in detail.
In case of returns, we refund the price of the basic model. (19,99€)