We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at firstname.lastname@example.org.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
|FOOT LENGTH (cm)||EU SIZE||FOOT LENGTH (cm)||EU SIZE|
|<10||17||19,8 - 20,4||32|
|10,1 - 11||18||20,5 - 21||33|
|11,1 - 11,6||19||21,1 - 21,7||34|
|11,7 - 12,3||20||21,8 - 22,3||35|
|12,4 - 13||21||22,4 - 23||36|
|13,1 - 13,7||22||23,1 - 23,6||37|
|13,8 - 14,4||23||23,7 - 24,3||38|
|14,5 - 15||24||24,4 - 25||39|
|15,1 - 15,6||25||25,1 - 25,7||40|
|15,7 - 16,3||26||25,8 - 26,3||41|
|16,4 - 17||27||26,4 - 27||42|
|17,1 - 17,7||28||27,1 - 27,7||43|
|17,8 - 18,4||29||27,8 - 28,3||44|
|18,5 - 19||30||28,4 - 29||45|
|19,1 - 19,7||31||29,1 - 29,7||46|
|29,8 - 30,4||47|
!!! IMPORTANT: these ballerina flats are custom made. After placing your order, they will be produced within 10-14 days !!!
Attractive and comfortable ballerinas that make you feel light as a ballerina!
Once you wear these comfortable ballerinas, you do not want to take them off. The secret is in wool, which is a remarkable natural insulator and makes sure that the shoes always make you feel great. Especially in spring and summer, when you wear them on your bare feet. Ursanina ballerinas are comfortable and do not make blisters, even if you have the most sensitive feet. Simply make sure you carefully choose the right size! Walk them around the office, at home, at school hallways, but what they love the most is a walk around the city in dry weather.
There is a whole range of trendy ballerinas colorful variations, ranging from beige to black, denim and various polka dot colors. You may choose your favorite ones and make them unique with the addition of Ursanina leather shoe clips. Comfortable and light Ursanina ballerinas are a "must have" in the closet or purse of every woman.
As wool is a natural insulator it regulates the body temperature. Soles of woolen felt 'breathe', therefore you feet in these breathable,light and comfortable ballerinas will not 'burn' even when you're wearing them without socks.
Wash them in the washing machine on a wool programme at 30° C with gentle detergent for wool.
If you're not sure about your shoe size, be sure to measure your foot carefully. To help you out, I recorded this video with instructions how to do that. In the dropdown menu, the numbers are attributed with the dimensions in centimeters. If you still happen to chose the wrong number, you can change them at no additional cost.
Sole: felt and rubber