We send you the ordered products to the selected delivery place within 1 to 2 working days after the order confirmation.
Exceptions are:
- Products that are not in stock and need to be put into production
- Custom order products
We will notify you of any exceptions beforehand.
SHIPPING COSTS
The price of the postage depends on the final total amount of the order, according to the following table.
SLOVENIA (NO TRACKING)
0-49,99 € = 2,50 €
50 € and more = FREE
SLOVENIA (TRACKING)
0-99,99 € = 3,50 €
100 € and more = 4,50 €
Pošta Slovenije - payment upon delivery: 4,50 €
INTERNATIONAL SHIPPING
0-49,99 € = 4,50 €
50-99,99 € = 6,50 €
100 € and more = FREE
GLS Slovenia with tracking: destination dependent.
The "ransom" package is waiting for you for 14 days from the notification of the delivery service. In case you do not take the shipment, we will charge you the total shipping costs, based on our General Terms and Conditions.
LAST UPDATE: September 2019
RETURNS
We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at info@ursanina.si.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
RETURN FORM
EXCHANGE
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
RETURN FORM
!!! IMPORTANT: these ballerina flats are custom made. After placing your order, they will be produced within 10-14 days !!!
Attractive and comfortable ballerinas that make you feel light as a ballerina!
Once you wear these comfortable ballerinas, you do not want to take them off. The secret is in wool, which is a remarkable natural insulator and makes sure that the shoes always make you feel great. Especially in spring and summer, when you wear them on your bare feet. Ursanina ballerinas are comfortable and do not make blisters, even if you have the most sensitive feet. Simply make sure you carefully choose the right size! Walk them around the office, at home, at school hallways, but what they love the most is a walk around the city in dry weather.
There is a whole range of trendy ballerinas colorful variations, ranging from beige to black, denim and various polka dot colors. You may choose your favorite ones and make them unique with the addition of Ursanina leather shoe clips (separate product). Comfortable and light Ursanina ballerinas are a "must have" in the closet or purse of every woman.
As wool is a natural insulator it regulates the body temperature. Soles of woolen felt 'breathe', therefore you feet in these breathable, light and comfortable ballerinas will not 'burn' even when you're wearing them without socks. Wash them in the washing machine on a wool programme at 30° C with gentle detergent for wool.
If you're not sure about your shoe size, be sure to measure your foot carefully. To help you out, I recorded this video with instructions how to do that. In the dropdown menu, the numbers are attributed with feet dimensions (length and width) in centimeters. In the table below, check which number fits your foot length and width. If you still happen to chose the wrong number, you can exchange them at no additional cost.
!! IMPORTANT !!
Ursanina ballerina flats stretch by almost half a size after a few days of use. When you try them on for the first time, they will most likely feel (too) tight. In this case, we advise you to wear your ballerinas around the apartment for a few days to stretch them. You can speed up the process by lightly spraying the front of the shoe with water and tightly stuffing them with soft plastic bags. Leave for a day and try them on again. If they still seem too tight, you probably need a larger number or a tailored cut.
If the width of your foot deviates significantly from the dimensions in the table, you can order a custom order ballerina flats.
A barefoot version is also available for all barefoot fans.
Material:
Sole: merino wool felt, natural rubber
Exterior: heavy cotton fabric
SIZING
| EU Nr. | Foot Length | Foot Width |
|---|
| 36 | | |
| | |
| 38 | | |
| 39 | | |
| | |
| | |
| 42 | | |
| | |
