We hope you love Ursanina products.
However, if you're not completely satisfied with the product, it is pretty simple to return them. Please inform us in writing at firstname.lastname@example.org.
The product must be returned in its original condition within 14 days after a written message together with the invoice and a filled-in return form.
In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom. Refunds will be made no later than 7 days after returning to stock.
You may echange only items bought from Ursanina.si or any of our official selling locations (i.e. Christmas fair in downtown Ljubljana). Items bought from other locations mush be exchanged through them.
You can sent the items back to us, including the invoice and a return form. Address: Ursanina, Urša Cigler, Rožna ulica 25, 1000 Ljubljana, Slovenia (EU). You should add relevant info about which size and/or colorway would you like to replace it for.
You may also visit us at our workshop by making an appointment via +386 31 631 002.
From chic to sporty in a matter of seconds.
We call it BagPack: Ursanina Butterfly BagPack is just perfect for all the things a busy woman has to carry with her on her daily errands. But the best part is it's ability to transform from a classy handbag into a useful backpack. Even riding a bike to work can now look fancy. It has a small secret pocket for your mobile phone, your keys or any small important object that you simply have to have at hand. Secure the inside with a zipper.
Height: 28 cm-30 cm
Width: 38 cm
Bottom width: 25 cm
Bottom height: 13 cm
outside: 100% wool felt
straps: 100% wool felt and 100% polyester