Returns

If you are not satisfied with the product, please inform us in writing at info@ursanina.si

The product must be returned in its original condition within 14 days after a written message together with the invoice.

In accordance with the second paragraph of 43.d. (Slovenian Consumer Protection Act), the company must return the received payment to the consumer who has availed himself of the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43d, paragraph 7, the consumer only covers the costs of returning goods in connection with the withdrawal.
We do not accept shipment with ransom.

Refunds will be made no later than 7 days after returning to stock.